Cancellation Flexibility 
We understand that the nature of travel is uncertain at present, so we want to make sure you have a peace of mind when booking with us
Direct Bookings
  • For guests with  existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel to Cairns and you cannot travel from your home state or to Queensland you will be able to change your booking dates or receive a full refund. Please note that any changes to existing reservations will be subject to availability and any rate differences
Third Party Bookings
  • For bookings made by a travel agent or an online booking platform, guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees
If you require any further information, please call our reservation team on 0740 31 3744